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Refund Policy

1. General Refund Policy

We offer different refund terms based on the type of service provided. Our goal is to ensure you're completely satisfied with our work while maintaining fair business practices.

2. Monthly Service Refunds

Service Type	Refund Period	Conditions
Strategic Marketing Consulting	30 days	Full refund if no strategy delivered
Digital Advertising	60 days	Prorated refund based on ad spend and results
Content & SEO	45 days	Refund minus completed content deliverables
Automation & CRM	30 days	Full refund if setup not completed
Analytics & Reporting	30 days	Full refund if reports not delivered
Brand Strategy	45 days	Refund minus completed strategy components

3. One-Time Service Refunds

Technology Solutions

• CRM Setup ($2,000): 100% refund if project not started, 50% if in progress, no refund if completed
• Funnel Development ($3,500): Staged refunds based on completion milestones
• Website Development ($5,000): Refund based on project phase and deliverables completed
• AI Chatbots & Integration ($1,500): 100% refund if not deployed, 50% if in testing
• Enterprise Platform ($10,000): Custom refund terms based on project scope and completion

4. Refund Request Process

How to Request a Refund

1. Contact Us: Email refunds@trustedinternetmarketing.com
2. Provide Details: Include your account information, service details, and reason for refund
3. Review Period: We'll review your request within 5 business days
4. Resolution: Approved refunds are processed within 10 business days

Required Information

• Full name and company name
• Service agreement or invoice number
• Detailed explanation of dissatisfaction
• Documentation of any issues or concerns raised

5. Refund Eligibility Criteria

Eligible for Full Refund

• Services not delivered as promised
• Failure to meet agreed-upon timelines without valid reason
• Technical issues preventing service delivery
• Breach of service agreement by TIM

Eligible for Partial Refund

• Services partially completed or delivered
• Client requests changes to scope mid-project
• Early termination by client after work has begun
• Performance below agreed-upon benchmarks

Not Eligible for Refund

• Services fully completed and delivered as agreed
• Client changes mind after project completion
• External factors beyond TIM's control (platform changes, etc.)
• Refund requests made after applicable refund period
• Violation of terms of service by client

6. Performance-Based Refunds

7. Affiliate Program Refunds

Commission Disputes

• Commission disputes must be reported within 30 days
• We'll investigate and resolve within 15 business days
• Adjustments will be made in the next payout cycle

Account Termination

• Earned commissions will be paid out according to normal schedule
• Pending commissions may be forfeited if account terminated for violations

8. White-Label Service Refunds

White-label partners have specific refund terms based on their partnership agreement:

• Setup fees are non-refundable after onboarding begins
• Monthly fees are refundable with 30-day notice
• Custom development work follows project-based refund terms

9. Refund Processing

Payment Method

• Refunds are processed to the original payment method
• Credit card refunds: 5-10 business days
• Bank transfer refunds: 7-14 business days
• PayPal refunds: 3-5 business days

Processing Fees

• Payment processing fees are non-refundable
• International transfer fees may apply
• Chargeback fees will be deducted from refund amount

10. Dispute Resolution

If you're not satisfied with our refund decision:

1. Internal Review: Request escalation to management
2. Mediation: We'll work with a neutral third party if needed
3. Legal Action: As a last resort, disputes may be resolved through arbitration

11. Exceptions and Special Circumstances

Force Majeure

In cases of events beyond our control (natural disasters, pandemics, etc.), refund terms may be modified on a case-by-case basis.

Client Cooperation

Refunds may be denied if client fails to provide necessary cooperation, access, or information required for service delivery.

12. Contact Information

13. Policy Updates

This refund policy may be updated from time to time. We will notify clients of material changes via email. The current version of this policy applies to all refund requests.

We're committed to your success and satisfaction. Our refund policy reflects our confidence in our services and our commitment to building long-term partnerships with our clients.